All Episodes
Displaying 1 - 20 of 58 in total
Inside Penta Hotels' Bold, All-at-Once Tech Transformation
What do you get when a 14-property hotel brand rips out its entire legacy tech stack—and lives to tell the tale? In this episode, Josh Edwards, Operating Systems Manag...
BOB Hotels Managing Partner on Elevating Budget Stays with Tech
Bob Hotels converted 70% OTA reliance to nearly 50% direct bookings in under a year—partly by using an AI phone agent (GoodCall) to convert phone inquiries into instan...
GCP Hospitality's VP of Strategy on Automating Revenue Without Losing Control
What can Four Seasons Bora Bora and a New Zealand hostel teach you about building smarter hotel tech stacks? In this episode, Michael Belanger, VP of Commercial Strate...
COO of Safestay on Redefining Hostel Hospitality with Tech
How can hostels balance cutting-edge technology with the irreplaceable value of human interaction? In this episode, Peter Zilke, COO of Safestay Hostels, reveals the s...
PECR Hotels CEO on Solving the Labor Problem with Humanoids
What if a humanoid robot could revolutionize the way your hotel operates? In this episode, Filip Linek, the innovative owner of two family-oriented hotels in the Czech...
Accor’s Global SVP on Centralizing IT Support for 5,700 Hotels
How can a hotel chain with over 5,700 properties transform its tech support into a human-centered experience? In this episode, Tariq Valani, Global SVP of Support Serv...
Capital Hotels' Group IT Director on Custom-Built Hotel Tech Use Cases
How can leveraging technology transform the guest experience and streamline hotel operations? In this episode, Jose Suarez, the IT Director for The Capital Hotel Group...
Minor Hotels' Chief Commercial Officer on Automating 2 Million Daily Rate Changes
How can a hotel chain leverage cutting-edge technology to redefine revenue management and enhance guest experience? In this episode, Fernando Vives, Chief Commercial O...
Schulte's VP of Ops Strategy on The Future of Digital Tipping in Hotels
What if embracing digital transformation could unlock new revenue streams for your hotel? In this episode, Jason Jackson, Vice President of Operational Strategy and In...
Lark Hotels' SVP of Operations on Scaling a $1B Boutique Management Company
How can technology enhance the human touch in hospitality without losing the essence of personal connection? In this episode, Scot Hopps, Senior Vice President of Oper...
Time Hotels' COO on Building Flexible Tech Stacks for Rapid Growth
How can technology enhance genuine human connection in hospitality? In this episode, William Costley, COO of Time Hotels, reveals how the right tech stack can empower ...
Mews CEO on Lessons from Building a Hotel Tech Unicorn
Is your hotel technology stuck in the past? In this episode, Matthijs Welle, founder and CEO of Mews, reveals how innovative property management systems can revolution...
Edwardian Hotels' VP on Tech's Role Ultra Luxury
How can luxury hotels redefine the guest experience by transforming check-in and check-out into a more personalized journey? In this episode, Kris Leszczynski, Group G...
Lamington Group's MD on Aligning Tech for Extended Stay
How can a hotel brand leverage technology to enhance guest experience while maintaining a personal touch? In this episode, Stuart Godwin, Managing Director of Lamingto...
Olive Living CEO on the Future of Remote Hotel Management
What if you could manage 100 hotel receptions with just two staff members? In this episode, Kahraman Yigit, co-founder and CEO of Olive Living, reveals how innovative ...
Pro-invest Group Director of Digital on Hiring Tech Talent
Are your hotel’s technology systems holding you back from achieving growth? In this episode, Howard Phung, Group Director of Digital at Australia's Pro-invest Group, r...
Cloudbeds CEO on Multimodal AI in Hotel Tech
Is the hospitality industry truly ready for a technology revolution? In this episode, Adam Harris, co-founder and CEO of Cloudbeds, reveals how innovative tech solutio...
Yotel's COO on Tech Forward Low Touch Hospitality
How can embracing change and technology redefine the future of hospitality? In this episode, Sven Goosen, Chief Operating Officer of Yotel, reveals the transformative ...
Strawberry's SVP of Tech on Building a Culture of Innovation in Hotels
What if the key to enhancing your hotel’s guest experience lies not just in technology, but in empowering your staff? In this episode, Kariana Fiskvik, Senior Vice Pre...
Kasa CEO on Using Tech to Reimagine the Hotel P&L
Why it matters: Kasa Living, led by CEO Roman Pedan, is revolutionizing hospitality with a tech-centric approach, enhancing profitability and guest experience.Key Poin...
