All Episodes
Displaying 1 - 20 of 72 in total
CEO of QDI USA on OTA-to-Direct Booking Plays
What if your busiest check-in nights didn’t require a front-desk line at all—even when most guests booked through OTAs? In this episode, Fabio Passos, Owner & CEO of Q...
Linchris Hotel Corporation on Rewriting Hotel Marketing Playbooks
What if the fastest way to improve service, upsells, and loyalty isn’t adding staff—but redesigning how guests communicate with your hotel?In this episode, Greg Nawroc...
CCO of CIC Hospitality on Using Tech to Scale a Complex Hotel Portfolio
How do you scale hotel operations across brands, countries, and systems - without losing control or culture? In this episode of Hotel Tech Insider, we sit down with Øy...
CEO of TrustYou on AI Agents and Hotel CDPs
Guest reviews aren’t just social proof anymore—they’re quietly becoming the backbone of pricing power, AI-driven discovery, and automated guest communication. In this ...
GWT Hotels' Revenue Leader on Total P&L Ownership
What if removing your front desk—and doubling down on the right integrations—was the key to keeping your hotel profitable after COVID?In this episode of Hotel Tech Ins...
Hotel Oderberger's Director on Building Her Tech Stack from Scratch
What happens when a boutique hotel director builds a fully personalized “signature tech stack” from the ground up—and proves you don’t need to be a tech native to run ...
CCO of Wyndham on Scaling Innovation Across 9,000 Hotels
What happens when the Chief Commercial Officer of the world’s largest hotel franchisor rethinks the entire guest-to-tech relationship? In this episode, Wyndham CCO Sco...
Canary Technologies CEO on Reimagining the Digital Guest Journey
Did you know 30–40% of guest calls to hotels go unanswered? In this episode, Harman Singh Narula, CEO and co-founder of Canary Technologies, shares how his team is tac...
Founder of SUM Hospitality on Running Hotels Remotely
What if you could double your hotel’s efficiency—without adding headcount? In this episode, Michael Bohler, Founder of SUM Hospitality, reveals how he’s transforming i...
Hospitality America CEO on AI-Ready Hotel Data
What happens when a 20-hotel operator treats brand data, RMS outputs, and labor costs as one system—and then points AI at it?Takeaways:Build a single source of truth: ...
CEO of Port Hotels on Eliminating Manual Work Portfolio Wide
What if your team could double productivity—without adding a single new hire? In this episode, Diego Fernández, CEO of Port Hotels, reveals how his 11-property Spanish...
CEO of TFE Hotels on Innovating Through Lab Hotels
What if you could design the perfect hotel room—not on paper, but by testing it in real life with 200 real guests? In this episode, Asli Kutlucan, CEO of TFE Hotels Eu...
Numa Head of Operations on Scaling Front Desk Free Hotels
What if you could run a 116-property hotel portfolio without a single traditional front desk? In this episode of Hotel Tech Insider, Julius Anders, Head of Operations ...
CCO of L+R Hotels on The Future of Segmentation Strategies
Can rethinking something as fundamental as market segmentation unlock new performance gains in hotels? Joe Pettigrew, Group Chief Commercial Officer at L+R Hotels—one ...
Inside Penta Hotels' Bold, All-at-Once Tech Transformation
What do you get when a 14-property hotel brand rips out its entire legacy tech stack—and lives to tell the tale? In this episode, Josh Edwards, Operating Systems Manag...
BOB Hotels Managing Partner on Elevating Budget Stays with Tech
Bob Hotels converted 70% OTA reliance to nearly 50% direct bookings in under a year—partly by using an AI phone agent (GoodCall) to convert phone inquiries into instan...
GCP Hospitality's VP of Strategy on Automating Revenue Without Losing Control
What can Four Seasons Bora Bora and a New Zealand hostel teach you about building smarter hotel tech stacks? In this episode, Michael Belanger, VP of Commercial Strate...
COO of Safestay on Redefining Hostel Hospitality with Tech
How can hostels balance cutting-edge technology with the irreplaceable value of human interaction? In this episode, Peter Zilke, COO of Safestay Hostels, reveals the s...
PECR Hotels CEO on Solving the Labor Problem with Humanoids
What if a humanoid robot could revolutionize the way your hotel operates? In this episode, Filip Linek, the innovative owner of two family-oriented hotels in the Czech...
Accor’s Global SVP on Centralizing IT Support for 5,700 Hotels
How can a hotel chain with over 5,700 properties transform its tech support into a human-centered experience? In this episode, Tariq Valani, Global SVP of Support Serv...
