Canary Technologies CEO on Reimagining the Digital Guest Journey
Did you know 30–40% of guest calls to hotels go unanswered? In this episode, Harman Singh Narula, CEO and co-founder of Canary Technologies, shares how his team is tackling this operational gap while redefining the entire digital guest journey—backed by $80M in funding and multiple HotelTechAwards wins.
This episode is for veteran hoteliers, brand executives, and asset managers who want to understand where guest-facing technology is headed and how AI-driven innovations, tipping solutions, and digital workflows can translate into higher revenue and better guest satisfaction.
This episode is for veteran hoteliers, brand executives, and asset managers who want to understand where guest-facing technology is headed and how AI-driven innovations, tipping solutions, and digital workflows can translate into higher revenue and better guest satisfaction.
Key Takeaways:
• How Canary evolved from solving a niche payments problem to building an end-to-end guest journey platform—and what that means for tech adoption across hotel portfolios.
• Why AI voice is set to eliminate missed calls and improve upsell potential—plus insights on how independents can deploy it just as effectively as enterprise brands.
• The surprising shift in how major hotel chains evaluate tech partners, moving toward best-in-breed guest-facing solutions rather than relying on slow in-house builds.
• How Canary evolved from solving a niche payments problem to building an end-to-end guest journey platform—and what that means for tech adoption across hotel portfolios.
• Why AI voice is set to eliminate missed calls and improve upsell potential—plus insights on how independents can deploy it just as effectively as enterprise brands.
• The surprising shift in how major hotel chains evaluate tech partners, moving toward best-in-breed guest-facing solutions rather than relying on slow in-house builds.
